App Vs Website are different

[N5XTH]

I am having an issue as the Web Site Version of My.Arlo.com does not agree with the app versions on both my phone and tablet.  Changes made on my phone do not show up on the Web version.  For example - as I write this, my system is in Standby mode.  On the Web version nothing is highlighted.  

 When I move to Routines, it is only showing one and that cannot be edited or deleted.  

 I have had some other issues which this board has been extremely helpful with but this one bothers me a bit.  Any suggestions//

[N5XTH]

Sorry wrong screenshot on the previous post.  Home screen should be this....

 

[StephenB]

What happens when you click on "Automations" in your bottom screen shot????

[N5XTH]

Nothing - the 'wheel' turns but nothing else.   

[StephenB]

The dashboard on the website can be set up differently from the dashboard on your phone, so nothing is wrong there.

This is what I see:

[N5XTH]

This concerns me because this is in direct conflict with changes I have made.  This morning, for example, the move from Arm Home to Stand By did not occur.  The move to Arm Home from Stand By did occur last night, but I did not receive any notification of this.  

Is there a way to clear out my account and let me start over so any conflicts are eliminated?  The fact that I cannot maneuver through the Web Site version is deeply concerning to me.  

Thoughts?

[StephenB]

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@N5XTH wrote:

This morning the move from Arm Home to Stand By did not occur.  

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Did you double-check the enable list for your "Day" automation?

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@N5XTH wrote:

This concerns me because this is in direct conflict with changes I have made. 

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Are you browsing to my.arlo.com on a PC?

Are you using the same account credentials that you are using on the phone?

[N5XTH]

Unfortunately nothing worked either last night or this morning.  I am extremely frustrated.  I am going to repost this showing every possible screenshot but I still believe there is an issue in the fact that the web based version (my.arlo.com) is in complete disagreement with what I have tried to do and WON'T allow me to do anything on the site.  I would love to have that info deleted so I can properly start over again.  

[BrookeN]

@N5XTH can you double check that the app version as well as the web version are both signed into the exact same email?