Arlo|Smart Home Security|Wireless HD Security Cameras

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Sea04
Aspirant
Aspirant
I’m trying to grant access to my husband.
We follow all the prompts, but he’s not granted access, it shows pending
7 REPLIES 7
StephenB
Guru Guru
Guru

@Sea04 wrote:
I’m trying to grant access to my husband.
We follow all the prompts, but he’s not granted access, it shows pending

Try accepting the invite on a PC.

Sea04
Aspirant
Aspirant

Thank you, but yes we've tried everything. 

still shows pending.. 

JamesC
Community Manager
Community Manager

Sea04,

 

If the invitation shows pending, this indicates it has not been properly accepted. You must use the link included in the invitation email to accept access. Be sure you're following the instructions listed here to get started: How do I add friends to my Arlo account?

 

JamesC

lindseyaconway
Aspirant
Aspirant

All that email says is to create the account. There is no option for accepting the invite. 

StephenB
Guru Guru
Guru

@lindseyaconway wrote:

All that email says is to create the account. There is no option for accepting the invite. 


Click on "create account" on a PC.  That will open the browser to my.arlo.com.  From there, either log in to an existing account, or create a new one.  Either way, that should accept the invite, and you should see the shared cameras in the account.

 

The "Create Account" in the email includes a token in the URL that is needed to complete the invite process.

Chelseamtaylor
Aspirant
Aspirant
Did you figure it out i cant get In either
StephenB
Guru Guru
Guru

@Chelseamtaylor wrote:
Did you figure it out i cant get In either

Did you try on a PC (as I suggested above)?