Arlo Secure App Notification wont clear

[MrSevy]

I am using the arlo secure app on my samsung galaxy s8 plus. When someone presses the doorbell and I get a notification on my phone that the doorbell has been pressed, I cannot clear this notification and have to turn my phone off and back on to get it to clear. This only occurs on the doorbell pressed notification; if I get a motion detection notification I am able to swipe these away from notification bar. Any thoughts? Is this due to my phone or does the android arlo secure app need updating?

[JamesC]

MrSevy,

Do you have the latest version of the Arlo mobile app installed from the app store? Does this happen every time or is it an intermittent issue?

JamesC

[MrSevy]

Hi JamesC,

I have uninstalled and downloaded the arlo app a few times now. I have made sure I have cleared any saved data or cache data to ensure I am starting clean and it doesn't resolve the issue.

This happens everytime the doorbell is pressed. All other notifications I get from the arlo app I am able to clear but this doorbell pressed notification I cannot which is really frustrating.

I am running a samsung galaxy s8+ with the latest software available for this phone, I know it is quite old now. It is running Android 9 (Pie).

[MrSevy]

I am using microsoft launcher vs the default one UI home launcher, perhaps this is a problem.