2nd user can’t see recordings ?

[Cc30]

I am the main camera holder and can see all recordings just fine however my 2nd user can not see any recordings how can we fix this? Help!!

[StephenB]

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@Cc30 wrote:
I am the main camera holder and can see all recordings just fine however my 2nd user can not see any recordings

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Is the 2nd user trying to access the cloud recordings?  Or are you using direct access to local storage (with no subscription)?

[Cc30]

I have the subscription as the main holder of the account and the 2nd user is my gust I invited to the account she get motion alerts but can not go back to view the alerts cause they can not see the recordings. Did this help explain the situation?

[StephenB]

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@Cc30 wrote:
I have the subscription as the main holder of the account and the 2nd user is my gust I invited to the account she get motion alerts but can not go back to view the alerts cause they can not see the recordings. Did this help explain the situation?

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If you have a subscription, then the "friend" account should be able to see the recordings for the cameras to which you granted access.

How are you sending the alerts?  Email?  or Web Push?