website issus

[Deepsink]

I am on the website and neither option (chat or call) works.

[BrookeN]

Are you doing this from the mobile app? Are you receiving an error message? Can you provide more information pertaining to what you are needing from support, I may be able to help you or any of our amazing community members as well. 

[Deepsink]

I am on a computer.

Nothing hapens when I click CALL or CHAT.

thank you for helping.

[BrookeN]

I would be more than happy to help you, can you let me know what you are needing assistance with?

[Deepsink]

Hello BrookeN.

Thank you for helping.

I wanted to ask questions about getting another indoor camera. 

The website Chat would not work and I did not see a phone number.

Is there an email address that I can use to send my questions?

[jguerdat]

The web client doesn't provide access to official support for some reason (a phone number can be copied and used to call so just because the computer can't call isn't a reason). There is no email access. Do you have a smartphone that you can load the Arlo app onto for this purpose?

Asking your questions here would likely be the fastest method.

[BrookeN]

I agree with @jguerdat, however I did reach out to customer support to reach out to you regarding questions for a new camera. But the community is a wealth of information and @jguerdat , myself or many of our other community would be more than happy to help with any questions you may have. 

[Deepsink]

Thank you. I will try that with BrookeN.

[Deepsink · Accepted solution]

I have two Arlo Qs that have worked great for several years.

I am going to ass a 3rd camera.

What do you recommend?

[Deepsink]

Michelle, with Arlo, called and did a great job simplifying the situation and I order 3 cameras.

Thank you all for helping.