Arlo|Smart Home Security|Wireless HD Security Cameras

arlo q Discovery failed after reset.

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james_
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Aspirant

Discovery failed after reset. Please advise.

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jguerdat
Guru Guru
Guru
Usual issue is SSID or passphrase having nonstandard characters. If that's not the case, move the camera closer to your router and try again. What does the camera LED do?

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jguerdat
Guru Guru
Guru
Usual issue is SSID or passphrase having nonstandard characters. If that's not the case, move the camera closer to your router and try again. What does the camera LED do?
james_
Aspirant
Aspirant

The LED does not do anything . They appear to be off.

jguerdat
Guru Guru
Guru

Power cycle the camera and use the reset button until the camera clicks and the LED flashes amber.  It may be that the power to the camera is bad - you could try a different QUALITY cable and a 2A USB wall wart.  If all fails, it would seem to be the camera and opening a case would be your recourse.

james_
Aspirant
Aspirant

Your first response was correct. Non standard characters in my password solved the problem. I am online with my camera. Thanks.