ARlo Q audio will not allow me to speak to another person. It's been working fine but not today

[Cindy52]

ARlo Q audio will not allow me to speak to another person. It's been working fine but not today

[jguerdat]

Try restarting the camera, using the power cord or Settings, My Devices, your Q, Restart button at the bottom.

[Cindy52]

I just noticed, I do not have the restart buttom at the bottom any longer.  Has there been a new update that I'm not aware of? 

[Cindy52]

I found the restart button.  I will try the audio when someone is available to perform a two way with me.  I am not in the same location as the camera's.  

[Cindy52]

After restarting the camera and testing the audio to verify if anyone could here me, the camera audio still does not work.  I've only have these cameras a few months and the audio doesn't work on either. They seem to have stopped working simultaneously,  Help please...

[jguerdat]

To be clear, audio settings in Settings, My Devices, your cameras is enabled?

[Cindy52]

Yes, camera is enabled

[JamesC]

Cindy52,

Consider trying from a different client (Arlo mobile app or a web browser from another device (PC) if you are currently using an app). Do you get the same behavior?

JamesC