Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

My LED is solid purple, meaning I am connected to WiFi but not internet. Camera has worked fine for several months and suddenly quit. I've tried syncing and reinstalling. When I get to the point of having the camera read the QR code off my phone, it won't read it. Help?

1 ACCEPTED SOLUTION

Accepted Solutions

I moved to within 15' of router with same results. i finally removed by camera from the website and reinstalled. Works great.

jguerdat wrote:
Purple means low WiFi signal. Move the camera closer or to a different location and see if it will work.

View solution in original post

3 REPLIES 3

Purple means low WiFi signal. Move the camera closer or to a different location and see if it will work.

I moved to within 15' of router with same results. i finally removed by camera from the website and reinstalled. Works great.

jguerdat wrote:
Purple means low WiFi signal. Move the camera closer or to a different location and see if it will work.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.