Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Vmc3040 connected to WiFi but unable to reach server

Hi all, 

my arlo q is connected to WiFi but cannot reach netgear server and thus is not usable.

What can I do?

Hard reset didn’t work

Model: VMC3040 | Arlo-Q HD with Audio
Message 1 of 5
Guru

Re: Vmc3040 connected to WiFi but unable to reach server

I would attempt a full reset again, and if NG, you have to contact Support  - https://www.arlo.com/en-us/support/contact.aspx

 

Then again a few hours seem to make a big difference when something like this happens

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Morse is faster than texting!
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Message 2 of 5
Aspirant

Re: Vmc3040 connected to WiFi but unable to reach server

Is not a temporary errors, it’s from January that is not working and I tried to reset a lot of time.
To me it looks like the camera has lost is setting on how to reach the server, for this reason I would like to know if there is a way to upload to the camera a fresh firmware
Model: VMC3040 | Arlo-Q HD with Audio
Message 3 of 5
Guru

Re: Vmc3040 connected to WiFi but unable to reach server

If it's not connected to the internet, the fw isn't going to get to the camera.... there is no manual method

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Morse is faster than texting!
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Message 4 of 5
Aspirant

Re: Vmc3040 connected to WiFi but unable to reach server

Is there a method to upload the firmware manually, like connecting the camera to a pc?
Right now the camera is unusable
Model: VMC3040 | Arlo-Q HD with Audio
Message 5 of 5