Arlo|Smart Home Security|Wireless HD Security Cameras

Vmc3040 connected to WiFi but unable to reach server

Reply
Discussion stats
  • 4 Replies
  • 2224 Views
  • 0 Likes
  • 2 In Conversation
Gklookn
Aspirant
Aspirant

Hi all, 

my arlo q is connected to WiFi but cannot reach netgear server and thus is not usable.

What can I do?

Hard reset didn’t work

4 REPLIES 4
TomMac
Guru Guru
Guru

I would attempt a full reset again, and if NG, you have to contact Support  - https://www.arlo.com/en-us/support/contact.aspx

 

Then again a few hours seem to make a big difference when something like this happens

--------------------------------------
Morse is faster than texting!
--------------------------------------
Gklookn
Aspirant
Aspirant
Is not a temporary errors, it’s from January that is not working and I tried to reset a lot of time.
To me it looks like the camera has lost is setting on how to reach the server, for this reason I would like to know if there is a way to upload to the camera a fresh firmware
TomMac
Guru Guru
Guru

If it's not connected to the internet, the fw isn't going to get to the camera.... there is no manual method

--------------------------------------
Morse is faster than texting!
--------------------------------------
Gklookn
Aspirant
Aspirant
Is there a method to upload the firmware manually, like connecting the camera to a pc?
Right now the camera is unusable