Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Used Arlo q

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Daveo3
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Follower
‎2018-07-02 02:50 PM
Hi, just wanted to to know whether resting the Arlo q on the camera removes previous association s on the Arlo q app. Bought used one so don't want previous owners viewing inside my house
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JamesC
Community Manager
Community Manager
‎2018-07-05 10:22 AM

Daveo3,

 

Resetting the camera would mean it can no longer be viewed from the original account it was linked to, however in order to claim the device on a new account, it would also need to removed from the original owners account in addition to the factory reset.

 

JamesC

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