Unable to set mode to "Armed"

[craigcollo]

I've seen this in multiple discussion topics dating back to 2018 however regardless of the posts saying the solution was a software update I am still experiencing this issue in 2021! On my android I cannot even see a Mode tab anymore... On my wife's iPhone we can use the mode tab but it freezes on "getting information". Even via the website instead of the app I am unable to arm my device.

[StephenB]

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@craigcollo wrote:
 On my android I cannot even see a Mode tab anymore... On my wife's iPhone we can use the mode tab but it freezes on "getting information". 

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Are you using Friend access on the Android phone?  Or are you using the primary account?

What version of Android?

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@craigcollo wrote:
 Even via the website instead of the app I am unable to arm my device.

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Is that because changing the mode doesn't work, or because you don't see the mode when you

1. click on the Mode control
2. select the Q on the device list on the left

[craigcollo]

Hi Stephen,
I am using the primary account on Android 10.

When I go through the website I have been putting my browser as "view desktop version" otherwise it tries to direct me to the app.
Using this method I can see the device and get to the mode screen however when I select "armed" the website just freezes and hangs. I have attempted multiple times on both Samsung browser and Chrome.

Any advice?

Thanks,

[StephenB]

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@craigcollo wrote:
I am using the primary account on Android 10.

When I go through the website I have been putting my browser as "view desktop version" otherwise it tries to direct me to the app.
Using this method I can see the device and get to the mode screen however when I select "armed" the website just freezes and hangs. I have attempted multiple times on both Samsung browser and Chrome.

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Have you tried a PC browser?

Also, are you able to livestream the camera from the app?