Q suddenly stopped working after many months of uninterrupted use.

[c_fuller]

Q suddenly stopped working after many months of uninterrupted use.

Following the instructions I found on the website, I performed a reset of the camera and removed the camera from the app. But I am unable to add the camera back to the app.

After going through setup steps, the device does not appear and an audible (error style) tone is heard from the camera.

[ShayneS]

Are you connecting to the same 2.4Ghz network your device/phone is on when setting up?

Do you have the latest version of the arlo mobile app installed?

You can also try performing a factory reset if this doesn't help. 

[StephenB]

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@ShayneS wrote:

Are you connecting to the same 2.4Ghz network your device/phone is on when setting up?

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FWIW, the Q can connect to 5 Ghz.  But if you use the same network name for both bands, then it might be useful to try disabling your 5 Ghz network while onboarding 

[c_fuller]

Thanks for the reply, much appreciated. Still after going through setup steps, the device does not appear and an audible (error style) tone is heard from the camera.

Replies…

> Are you connecting to the same 2.4Ghz network your device/phone is on when setting up?

Yes

> Do you have the latest version of the arlo mobile app installed?

Updated the app via the app store

> You can also try performing a factory reset if this doesn't help

Performed reset

[c_fuller]

Thanks for the reply, much appreciated. Still after going through setup steps, the device does not appear and an audible (error style) tone is heard from the camera.

Replies…

> FWIW, the Q can connect to 5 Ghz.  But if you use the same network name for both bands, then it might be useful to try disabling your 5 Ghz network while onboarding 

Disabled 5 Ghz network

[c_fuller]

I am still seeking help for this issue. Can anyone please help me to get this camera setup again? Thank you!

[c_fuller]

Anyone – I am still seeking help for this issue. Can someone please help me to get this camera setup again? Please help!

[jguerdat]

It's certainly possible it's just a dead camera. However, you said you reset the camera - did you hold the button until the camera clicked and the LED started flashing amber?