Arlo|Smart Home Security|Wireless HD Security Cameras

Re: New Arlo Q not connecting

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Aadalan Initiate
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I have a 6 camera Arlo Pro 2 setup currently with no problems. I just purchased a Arlo Q and have tried to set it up but each time I go through the steps it times out with the the tones and goes from blue to orange.

I have tried resetting it, and it is not far from my router.

Any thoughts?
Model: VMC3040 | Arlo-Q HD with Audio

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JessicaP Arlo Moderator
Arlo Moderator

Hey Aadalan,

 

Have you tried doing a factory reset to your Arlo Q by holding the reset button on the side of your Arlo Q for about 10 seconds? You'll hear a click from the camera and the front LED will flash. From there, try to sync the camera again.


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JessicaP Arlo Moderator
Arlo Moderator

Hey Aadalan,

 

Have you tried doing a factory reset to your Arlo Q by holding the reset button on the side of your Arlo Q for about 10 seconds? You'll hear a click from the camera and the front LED will flash. From there, try to sync the camera again.

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Aadalan Initiate
Initiate
Thanks JessicaP! Finally worked and up and running.