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I have an Arlo Q and an Arlo Pro. Both have worked fine for the past five years. For no apparent reason, I can no longer log into the mobile Arlo app on my phone. I get a message saying "invalid email address." I can log on using my computer, and people I've shared the camera with can log on with their devices, but I can't. I've tried restarting the phone, rebooting the camera, uninstalling and reinstalling the app, changing to a different email address, all to no avail. I tried to set up a new account, but the app recognized that my account already existed (even though it wouldn't let me log on). I attempted to change the wifi network for my camera but when I tried that (using my PC), I got a message that the camera couldn't be found -- even though I was able to view the camera live on the same PC (and the PC was connected to the same wifi network the Arlo Q was connected to). I've run out of troubleshooting ideas. Any suggestions would be very much appreciated!
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Which version of the Arlo mobile app are you using as well as OS on your mobile device? Is everything up to date on the latest version?
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