Enabling or Activating CVR is not working

[TS101]

I have a CVR plan. I also have 2 Arlo Qs in addition to 3 other battery powered basic Arlos. I had one of my Arlo Qs on the CVR working just fine. I just noticed that the CVR got disabled on the Arlo Q and dragging the Arlo Q into the "CVR" section in "My Cameras" doesn't activate the CVR. I tried the drag drop via Chrome on MacOS and the iOS app on an iPhone. The CVR just won't activate. The support email form doesn't work either. Any ideas please?

[jguerdat · Accepted solution]

Support has chat and phone options. Emial has rarely worked recently.

It seems like the current need is to unsubscribe from CVR and then resubscribe to get things to work.

[TS101]

Thanks @jguerdat . I did call support and we tried a bunch of things. We finally tried unsubscribing and resubscribing from the CVR plan. That worked. Thank you.

[makash]

how do  I unsubscribe ?

[jguerdat]

Basically the same way you subscribed. Settings, Subscriptions, change any plans needed.