Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Q device is not connecting to Apple device but works on Android phone

Reply
Discussion stats
  • 1 Reply
  • ‎2019-05-07 12:36 AM
  • 811 Views
  • 0 Likes
  • 2 In Conversation
A_G
Follower
Follower
‎2019-05-07 12:36 AM

I am using Macbook or iphone, device Arlo Q is not being detected. However, if I use android phone, its working. Why is that the case? Please help me troubleshoot.

Labels:
0 Likes
Reply
Message 1 of 2
811
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2019-05-07 01:29 PM

Hi @A_G,

 

To set up the Arlo Q, you can only set it up with a mobile device using the Arlo app.

 

What iPhone device are you using and are you running the latest iOS version on your iPhone? Feel free to read this article to make sure you're setting it up correctly on your iOS device: How do I set up Arlo Q on iOS?

0 Likes
Reply
Message 2 of 2
795
Discussion stats
  • 1 Reply
  • ‎2019-05-07 12:36 AM
  • 812 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.