Arlo|Smart Home Security|Wireless HD Security Cameras
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DMTZ
Aspirant
Aspirant
‎2019-10-10 07:00 AM

Hi,

I have downloaded many videos now it gives me an error when I try to download. Error: Cocoa error -1
Does anybody know what that is?
Thank you.

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JessicaP
Arlo Employee Retired
‎2019-10-11 12:58 PM

Hi DMTZ,

 

What phone device are you using and what iOS/Android version are you running on your phone device? Have you tried reinstalling the Arlo app and/or rebooting your phone device?

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DMTZ
Aspirant
Aspirant
‎2019-10-11 01:12 PM
IPhone
IOS. 12.4.1
It seems to have cleared up today. I can download today. But would still like to know what went wrong in case it happens again. Thank you!
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