Arlo Q won’t reboot or resync. Light stays solid amber.

[Rtran15]

Unit will not reboot or sync. Light stay solid amber.

[JessicaP]

Hi Rtran15,

If your Arlo Q is showing a solid amber only, it sounds like the camera may be stuck on boot up. Try to unplug and wait a minute to re-plug back in to power outlet to see if that helps.

[Rtran15]

No luck. I’ve unplugged it for an entire night and still get the solid amber light? Pretty disappointed as I’ve only had the unit over 16 months

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Rtran15]

I did contact the support team on Friday 10/4, and was provided with a case number.  Karen one of their Support Experts had me go through the typical new setup protocol, but the unit still remained frozen.  I have since left 2 additional messages to their support team, and have yet to receive any additional response which is pretty disappointing.  

[JessicaP]

Let me reach out to you via private message to gather more information from you regarding your contact with the support team.