Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Bought two new Arlo Q. One can't find WiFi and says "No Arlo Devices found." Tried reset.

Reply
Discussion stats
  • 2 Replies
  • ‎2020-07-30 10:37 PM
  • 2038 Views
  • 1 Like
  • 2 In Conversation
Pro3user
Aspirant
Aspirant
‎2020-07-30 10:37 PM

I bought two new arlo Qs. One connected smoothly and works perfectly. The other can't find the wifi. The message on the app says "No arlo devices found. Make sure your device is powered on correctly and you're connected to the network". I've tried many times including resets as suggested in other threads here and same result every time.


Screenshot_20200730-211603_Arlo.jpg
Labels:
0 Likes
Message 1 of 3
2,038
1 ACCEPTED SOLUTION

Accepted Solutions
Pro3user
Aspirant
Aspirant
‎2020-08-01 07:53 PM

Yes I did the reset that way and it wasn't working.  Today I tried again a few more times and it worked eventually.  Thank you.

View solution in original post

0 Likes
Message 3 of 3
1,984
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2020-07-31 05:02 AM

When you reset, did you hold the button until the camera clicks and the LED flashes amber?

Message 2 of 3
2,023
Pro3user
Aspirant
Aspirant
‎2020-08-01 07:53 PM

Yes I did the reset that way and it wasn't working.  Today I tried again a few more times and it worked eventually.  Thank you.

0 Likes
Message 3 of 3
1,985
Discussion stats
  • 2 Replies
  • ‎2020-07-30 10:37 PM
  • 2039 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.