ArloQ bought from a friend cannot connect..

[danwilson]

Hi,

I recently purchased an Arloq, easy to use and install. I then bought a second camera from a friend (another arloq) but I cannot get it to connect, everytime I get through the Qr code part it just won't connect 😞 Need help 😄

Dan

[Nethalite]

Have you tried factory resetting it?

[danwilson]

Hi,

I sure have along with changing my wifi username and password to not contain any special characters as I heard that can cause issues.

[jguerdat]

Did your purchasee reove the camera from his setup?  Maybe that's keeping you from registering it in your setup.

[JamesC]

danwilson,

When factory resetting, be sure you are holding the reset button in until you hear a "click". The camera will then reboot indicating that the reset is finished.

When adding the Arlo Q to your account be sure you are entering the SSID and password exactly how it appears (Case sensitive).

Be sure the device you are using to add the Arlo Q is on the same network.

JamesC