Arlo connectivity light orange

[bsabherwal]

Hi, I purchased my Arlo system in USA and was using there without any issue. After moving the system to India, the connectivity light on my system stays orange. How do I find out what the issue is with connectivity as can't get to the router console to see the error log. Any help to resolve this issue is greatly appreciated. Thanks.

[steve_t]

Your modem/router might be blocking one of the required ports (80, 123, 443). Probably. the easiest way for you to check is to take the base station to a friend or family member's house and plug it in there

[bsabherwal]

All the ports are open and there are no firewall rules. The base station is connected to the broadband modem directly via ethernet cable.

[jguerdat]

It's possible that the ISP (or country?) is blocking access. Ask the ISP for suggestions.

[bsabherwal]

Check with the ISP and nothing is being blocked from their end. Not sure why the base station still can't connect.

[steve_t]

You don't happen to have a VMB3500 base station?

[bsabherwal]

Hi @steve_t My base station is VMB3000

[ShayneS]

@bsabherwal

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support