Arlo Q won't record audio with videos

[Mrlong3]

I have an Arlo Q and it will detect motion and begin recording, but when I playback the videos on my iPhone there's no audio - but there's very clearly audio in the video.
The cameras will detect audio to record and those videos do have audio in the playback. How do I ensure every recording also captures the audio?

[jguerdat]

Have you tired a rowser to see if it works there?

[Mrlong3]

I have tried just using a browser, and those videos also lack audio in their recordings.

[jguerdat]

Ok, so it's not an ap problem. Check the audio settings for your camera in Settings, My Devices, your camera, Audio Settings.

[Mrlong3]

What should I be looking for? Audio comes through on some recordings and not others, the device is set to On in both categories, and the slider is at 100%

[jguerdat]

Try a new custom mode to see if it's different. Removing and re-adding the camera may be useful. If not, a hardware reset may be needed or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx