Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Arlo Q won't discover after removing from app

Hi. I had power and then internet problems z couple of momths ago, so was having issues with my Arlo Q losing connection.
After trying different advice from my other threads, I removed my camera from the account intending on adding againstraight away.
Problem now is that my Q will not recognise.
Initially i had the slow flashing purple light but after a reset and reboot, this still us the default light that shows after each restart.
The router is less than 2 meters away in the same room and signal strength is strong.
I seem to be totally unable to get the slow amber light needed after reset, so cannot progress through setup.
(As a note the camera can be heard changing from day to night vision etc as expected)
Model: VMC3040 | Arlo-Q HD with Audio
Message 1 of 5
Aspirant

Re: Arlo Q won't discover after removing from app

As a further note, the camera is showing on the router as connected
Model: VMC3040 | Arlo-Q HD with Audio
Message 2 of 5
Community Manager

Re: Arlo Q won't discover after removing from app

Chenit,

 

Try factory resetting the camera by pressing and holding the reset button until the camera reboots. Allow the camera to come back online and then attempt the claiming process again.

 

JamesC

Message 3 of 5
Aspirant

Re: Arlo Q won't discover after removing from app

Thanks James. I havd tried this a couple of times and this has now displayed the ambsr light which is progress.
When i try to sync to my network with the qr code it just continues to flash with the steady blue light. Neither the buzz oe beep are given....

The router still recognises the camera as already connected.

Any thoughts...?
Model: Arlo-Q HD with Audio
Message 4 of 5
Community Manager

Re: Arlo Q won't discover after removing from app

Chenit,

 

Have you tried going through the claiming process using a different device (for example if you're using a mobile device, try using a PC on the same network). Do you see any difference in behavior?

 

JamesC

Message 5 of 5