Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q will not connect

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martin9911
Aspirant
Aspirant

My Arlo Q suddenly lost contact with wifi. 

Tried to set it up again mutliple times, reset, removed from app and tried again. 

This is the flow that I tried:

  1. Power up the Q. After boot fast flashing amber.(The same goes after a reset)
  2. Adding new Q in the app, with correct SSID and password(phone on same network, 2,4GHz).
  3. Pressing sync and flashing blue. showing QR-code.
  4. No sound and it changes to fast flashing amber. 

Tried on differens routers with same results. Also tried to connect via WPS as another thread suggested. 

16 REPLIES 16
jguerdat
Guru Guru
Guru

Your WiFi has to be using WPA2-AES to connect. Is it? You might also want to reboot the router.

martin9911
Aspirant
Aspirant

Hi!

It has been connected to the same router for years and two other cameras are functioning perfect. 

I´m using WPA2 personal on all routers and has done that for years without any trouble. 

ShayneS
Arlo Moderator
Arlo Moderator

Are you still experiencing this issue? 

martin9911
Aspirant
Aspirant

Yes

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried onboarding from a PC on MyArlo.com?

martin9911
Aspirant
Aspirant

Tried it and it was exactly the same.

martin9911
Aspirant
Aspirant

Anyone?

ShayneS
Arlo Moderator
Arlo Moderator

How long have you had the camera? 

martin9911
Aspirant
Aspirant

2018 or 2019, dont remember exactly

martin9911
Aspirant
Aspirant

I guess it´s just broken then...

Roddel
Aspirant
Aspirant
My hard wired Arlo Q is also not connecting. We got a new router and I made the mistake of deleting one camera. The other works on the new modem but I can’t this over to connect. I get the chimes but the next step searching for Arlo devices never gets a result. I’ve spent hours on this. Most frustrating.
ShayneS
Arlo Moderator
Arlo Moderator

@Roddel

 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Win1455
Aspirant
Aspirant

I have two cameras. One is fine. The other will not connect

Win1455
Aspirant
Aspirant

Yes. I’m 1,400 miles away. If I do a restart will that possibly solve the issue 

Win1455
Aspirant
Aspirant

Yes

ShayneS
Arlo Moderator
Arlo Moderator

@Win1455

 

If you have the ability to restart the camera it should be available/online.