Arlo Q will not connect

[martin9911]

My Arlo Q suddenly lost contact with wifi. 

Tried to set it up again mutliple times, reset, removed from app and tried again. 

This is the flow that I tried:

1. Power up the Q. After boot fast flashing amber.(The same goes after a reset)
2. Adding new Q in the app, with correct SSID and password(phone on same network, 2,4GHz).
3. Pressing sync and flashing blue. showing QR-code.
4. No sound and it changes to fast flashing amber. 

Tried on differens routers with same results. Also tried to connect via WPS as another thread suggested. 

[jguerdat]

Your WiFi has to be using WPA2-AES to connect. Is it? You might also want to reboot the router.

[martin9911]

Hi!

It has been connected to the same router for years and two other cameras are functioning perfect. 

I´m using WPA2 personal on all routers and has done that for years without any trouble. 

[ShayneS]

Are you still experiencing this issue? 

[martin9911]

Yes

[ShayneS]

Have you tried onboarding from a PC on MyArlo.com?

[martin9911]

Tried it and it was exactly the same.

[martin9911]

Anyone?

[ShayneS]

How long have you had the camera? 

[martin9911]

2018 or 2019, dont remember exactly

[martin9911]

I guess it´s just broken then...

[Roddel]

My hard wired Arlo Q is also not connecting. We got a new router and I made the mistake of deleting one camera. The other works on the new modem but I can’t this over to connect. I get the chimes but the next step searching for Arlo devices never gets a result. I’ve spent hours on this. Most frustrating.

[ShayneS]

@Roddel

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Win1455]

I have two cameras. One is fine. The other will not connect

[Win1455]

Yes. I’m 1,400 miles away. If I do a restart will that possibly solve the issue 

[Win1455]

Yes

[ShayneS]

@Win1455

If you have the ability to restart the camera it should be available/online.