Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Q stuck in boot / firmware upgrade

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  • ‎2017-04-11 04:45 PM
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Jets1969
Aspirant
Aspirant
‎2017-04-11 04:45 PM
I received a new Arlo q today and I got it set up but now it stuck in a firmware update loop. I have tried everything, reset (gone through whole setup again) , power cycle, leaving it unplugged for hours l, leaving plugged in for hours and nothing is working. Very frustrating because the camera is useless. Any ideas how to fix it?
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TomMac
Guru Guru
Guru
‎2017-04-11 05:34 PM

When you say reset...did you hold in the RESET button for 10 secs till the front LED flashed?

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Jets1969
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Aspirant
‎2017-04-11 05:42 PM

yes I used a paperclip to reset the device twice, holding it for over 10 seconds until the led started to blink.

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jguerdat
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Guru
‎2017-04-12 07:16 AM

Swap at the store or open a case with support using the Contact SUpport link at the bottom here.

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