Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Q disconnected and won’t resync

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Meisha93
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Follower

Hi ya,

I’ve had my Arlo Q camera connected in the same place, to the same wifi for over 2 years now with minimal issues (quickly resolved anyway). This morning I tried to arm it and the app told me it was not connected. I have tried everything to reconnect it - reset the camera, deleted it from the app to re add it, on/off at the wall, redownloaded the app but it still keeps throwing me an error message. Please can anyone offer some insight as to why this is happening? I need it online ASAP! Cheers.

Model: VMC3040 | Arlo-Q HD with Audio
jguerdat
Guru Guru
Guru

Exactly what happens when you try to resync it after having removed it? Full details are needed. You may need to use the Contact Support link at the bottom here.