Arlo q sync led

[Rakain]

Going through the process of setting up my arlo Q and cannot get pass the "hold the sync button" when I hold the sync button nothing happens, the LED does not flash blue. I've tried to reset the arlo q and also tried setting it up right next the our wireless router. Trying to do this through my samsung on my home wifi network

[jguerdat]

Do you get any LED indications when first plugging in the camera? It sounds like a hardware problem but you need to nail it down to the power adapter, cable or camera.