Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Q cannot get pass "hold the sync button". Doesn't flash blue LED. Tried resetting.

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Rakain
Follower
Follower

Going through the process of setting up my arlo Q and cannot get pass the "hold the sync button" when I hold the sync button nothing happens, the LED does not flash blue. I've tried to reset the arlo q and also tried setting it up right next the our wireless router. Trying to do this through my samsung on my home wifi network

Model: VMC3040 | Arlo-Q HD with Audio
jguerdat
Guru Guru
Guru

Do you get any LED indications when first plugging in the camera? It sounds like a hardware problem but you need to nail it down to the power adapter, cable or camera.