Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Q - Won't Connect. Possible problem is with Arlo app?

Reply
Discussion stats
  • 1 Reply
  • ‎2021-12-20 06:59 PM
  • 994 Views
  • 0 Likes
  • 2 In Conversation
MWVincent62
Aspirant
Aspirant
‎2021-12-20 06:59 PM

I have several Arlo  cameras that are several years old  that will no longer connect.  I think the problem is with the Arlo app.  I try to sign into the Arlo legacy app, however, it gives me an error to turn off the two step verification method. When I sign in Arlo on my computer, I cannot turn off the two step verification method.

 

Any suggestions?

Labels:
0 Likes
Reply
Message 1 of 2
994
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2021-12-21 07:00 AM

Define "legacy app" - there was one quite a while ago that was obsoleted and current usage should use the latest app. Is this iOS or Android? Have you rebooted the phone and reinstalled the app? What phone and OS?

 

Screenshots of any error messages could help.

0 Likes
Reply
Message 2 of 2
986
Discussion stats
  • 1 Reply
  • ‎2021-12-20 06:59 PM
  • 995 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.