Arlo Q Sending notifications but not recordings

[Micasaessucasa]

Why I’m not getting recordings, I get pinged when there’s movement but no video

[ShayneS]

Hi @Micasaessucasa

  What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[strictlybznz007]

i have same problem!

[Triblokerich]

A bit of an update.

What I have previously done is install, delete and install, hard reset, delete and install. I have also power cycled the router several times (I need to do this when the 2.4 gb service fails). I have also confirmed that both devices have the same firmware.

What I did yesterday was turn off my old Arlo Q and reset my router with just the new Arlo Q. This morning the wifi had gone offline again which suggests a problem with the new camera, however I will run with just the old camera and make sure it works over a 24 hour period.

[ShayneS]

@strictlybznz007

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[belektro]

FWIW I'm having the same issue. Resetting the device did not help.

[Triblokerich]

I sent mine back for a replacement which is working okay, however, that too initially had some problems, I was previously power cycling my router daily to clear its cache and this was causing the cameras to go offline each morning. Now I've stopped doing that both cameras are working correctly

[a1c2b34]

I purchased my Arlo Q in mid 2018. It worked fine until last month when it started pushing notifications for activity OUTSIDE the single activity zone.  Calls to Arlo support were a waste of time. No fix is available and I'm told I'm out of warranty and out of luck. A quick Google search led me to this thread:  https://community.arlo.com/t5/Arlo-Q/activity-zones-completely-ignored/m-p/1619853#M7438

The earliest post in this thread is from early 2018. Arlo was knowingly selling defective cameras to unsuspecting customers like me. Seems a class action lawsuit is an option to the many Arlo users with similar problems, something the NYC-based litigation law firm I work for would be pleased to bring against Arlo.  I'll give Arlo support the opportunity to make this right and replace the defective camera with one that functions as advertised. Please contact me.

[ShayneS]

Hi @a1c2b34

Do you have an active smart subscription?

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.