Betreff: Unable to add cameras to CVR subscription (Q+, Pro2)

[mmarlo]

I'm having an issue where I can't move cameras into my CVR subscription. They were previously active, but they were removed I believe when my subscription renewed. I drag them into the CVR slot, it says "Please Wait", then they are just back in the non-CVR slot. I've tried on OSX/Safari, OSX/Firefox, Win10/Firefox, Win10/IE, Win10/Chrome, and iOS app. I've attached an image of the UI I'm trying to use for this.

[ShayneS]

Hi @Thoradin

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[jinxman]

I am facing the same problem again for the third time this year. I lost all CVR recording and I cannot reactivate cvr for the camera

[jinxman]

and again it happened today. arlo support was not able to help me yet. i will again have to unsubscribe and then resubscribe, all cvr recording having been lost. quite a nightmare, and no solution in sight.