I tried iOS app, Chrome and Firefox on Windows, Chrome, Safari and Firefox on Mac. Same result, cannot assign a camera to CVR when the cameras has never had CVR. Can you confirm that the camera you assigned to CVR on your Android never had CVR?
I just added Opera to the list of browsers that do NOT allow me to move CVR to a camera on my account that never had CVR. I can only assume this is unique to Arlo Q's. Perhaps someone else in the community with Q's can test this.
To restate, I have 4 Arlo Q's on my account. I have a CVR subscription for two cameras. All interfaces I have tested (both iOS and browser) will not allow me to transfer CVR to a Q that has never had CVR. It seems it only recognizes the two cameas that originally had it as "eligible for CVR".
as you can see in the video, I have subscribed for 3 cameras to be cvr enabled, but I cannot cvr enable my most recent Arlo pro 2.
what I tried (and failed):
- remove device and resync
- remove all other devices from cvr and try to add the new camera to cvr
- restart base station
- bring camera close to base station and attempt to enable cvr
here is the video of one of my hundred attempts: https://photos.app.goo.gl/vJj3fwfykVGHztqF9
Do you only have Q cameras? There was another recent post with only Q cameras and he couldn't get some to work like you're experiencing. Keep posting to your case to keep it alive.
You're not alone - others have recently said the same thing. WHat happens if you use a browser? An app update happened last night - does it have the same problem?
I've tried iOS, Android, a variety of desktop browsers. No luck anywhere 😞
Same issue here. On the iOS app, the timeline button disappeared for my Arlo Q cameras that I had assigned to CVR. I am also unable to drag them onto the activate CVR window. I also cannot activate CVR on the web app on a desktop using Chrome, but the timeline button is there. Clicking on the timeline button says that I do not have a CVR plan. Ugh.
I chatted with Arlo support and they acknowledged that there is a widespread issue and that engineering was working on it. In the meantime, I guess we have no CVR...........
Having the same issue. Timeline has disappeard for at least a week even though my profile says I have a CVR plan that doesn't expire until the fall. The timeline barely works anyway and the camera is missing a lot of detections now. They need to credit all of us for the days the timeline and CVR didn't work.
I established CVR on two of my four cameras and those initial two are the only two I can drag over the "activate CVR" button. Attempts to drag the two that never had CVR do nothing. I did call support and the person I spoke with logged all my info and troubleshooting attempts. She sent me an email requesting screen shots to which I responded with both screen shots and a short video of me attempting to drag a camera without CVR on the activate bar.
The email I received requested that I follow up in 24 hours. I have not yet done that. I also have not received any feedback regarding the supporting pics/video I sent.
I actually had to resort to physically swapping the cameras, renaming them AND setting up motion zones accordingly. A pain since i am using these cameras to monitor a remote location so I needed a nearby friend to do the swap for me.
Hope they get it fixed soon.
Case opened. There was no mention of a "wide spread" issue when I contacted them last week. Screen shots and video of attempts to assign CVR to a camera have been sent via email. No response yet.
one solution i have been contemplating is to cancel my subscription and then resubscribe again. but i am not sure whether i will be charged extra if i do this. the cooler solution would be for arlo to investigate in the backend and free up my stuck device.
in parallell i am also having a conversation with support on twitter, but they havent been able to help me out yet.
anybody from arlo support with technical expertise listening to this thread?
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.