Can’t find my device on the Arlo app and web setup

[Alx_1]

Hey everyone,

I just recently purchased the Arlo Q plus and I’ve tried all I could to set it up but I’m unable to. I keep hitting a wall and can’t get past finding my device on the app, I’ve done a factory reset multiple times, I’ve used the Ethernet port but nothing seems to work.

Before now, the issue I had was setting up the two-step verification process but I got that to work by using a VPN.

I should mention that I’m not in the US, could that be why it’s not working?

I’d appreciate any help I can get, else I end up with an expensive paperweight if I’m not able to return it and get my money back.

Thank you!

[jguerdat]

These cameras are very old, legacy and will be EOLed at the end of next year. That doesn't mean the camera will cease functioning but will end any official support.

I would tend to venture a guess that you bought this used - is that correct? If so, the original owner needs to have removed it from his account before you can set it up.

Also, since you mentioned using a VPN, is that still in use? The phone/computer and the camera have to be on the same network for setup. Once that's done, the VPN isn't necessary for most usage.