"Oops, an error ocurred. try again"

[Garyng528]

Hi,

I can login into my account at the PC but not on my andriod phone. it says: "Oops, an error ocurred. try again".

I tried rest password, reinstall app but can't fix the problem. I read the other poster someone suggest disable the 2 way authentication function, However, it is not an option anymore. Can anyone help me to fix this problem please?

Much appericated.

[JessicaP]

Hi Garyng528,

Is this happening when you're on cellular data and/or WiFi? Make sure that you don't have any VPN enabled on your Android device.

[Garyng528]

Hi Jessica,
Thank you for your reply.
I don't use any VPN connection. After you ask, I tried both wifi and mobile data to login and the outcome is the same showing the error message.

[JessicaP · Accepted solution]

Try enabling airplane mode on your Android device and disable airplane mode. If that doesn't work, try clearing the cache of the Arlo app by going to your Android settings.

[Garyng528]

Hi Jessica,
Thanks for your help. Airplane mode and clear cache works!