Arlo|Smart Home Security|Wireless HD Security Cameras

Re: "Getting Status" message and "Base Station Offline" UPDATE

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Mentor
Mentor
I am off line again
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Tutor
Tutor

They are obviously having issues.  My system was offline for hours, went back online for a few minutes and is now offline again.   This has been a rare occurance and my only real beef is that they haven't notified all users or said they are aware.    Even a Tweet or Facebook message would be helpful.   

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Aspirant
Aspirant

i guess we need to wiat and see need to go and thank you. vinnie

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Mentor
Mentor
I'm offline again too and they never notified anybody about a problem and this is supposed to be a security system. I have SmartThings and every time they have a problem they quickly email me to notify me.
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Virtuoso
Virtuoso

I'm having trouble getting access to my cameras also. It's on their end.

 

I would not waste time rebooting, restarting etc,

 

Log out and log in. If they are up and running, the camera's should just reconnect by themselves.

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Aspirant
Aspirant
WTF is going on? First the app wasn't working now it's saying that my system is offline! And I can't contact support the stupid phone automatically hangs up on you! I swear if something happens I'm gonna sue this is BS
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Aspirant
Aspirant
Where is everyone who's having issues from, I'm in VA
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Guru Guru
Guru

http://downdetector.com/status/aws-amazon-web-services/map/ shows AWS (our servers) having issues in the US and UK.

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Aspirant
Aspirant

Cameras are spoatically coming on and offline...Right now none are working.

Dear Netgear,

When you are having system issues, how about doing a notification/status of some sort via your web page or email (or both). This is a VERY simple thing to do.

These are suppossed to be security products,,,what a joke.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Aspirant
Aspirant

Same issue as everyone this morning.  Just purchased late yesterday afternoon and installed.  worked great all evening then woke this morning to this mess.

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Aspirant
Aspirant
Still down in Florida as of 855am- ridiculous.
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Aspirant
Aspirant

Just magically started working.  Let's hope it stays that way.

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Aspirant
Aspirant
Same here. Still down in US / SC
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Aspirant
Aspirant
Im in Pennsylvania
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Guru Guru
Guru

Mine seem to be working now but I'm not constantly checking them.

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Aspirant
Aspirant
Beck up
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Apprentice
Apprentice

All good, now . . . Until the next episode.

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Community Manager
Community Manager

Earlier today, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

Thank you for being part of the Arlo Family!

JamesC

View solution in original post

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Aspirant
Aspirant

Duh.

Thanks for the update James!... after everyone was rebooting thier base stations, cameras and routers for several hours ;ast night and this morning...We ALL really appreciate Arlo being proactive. smh.

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Aspirant
Aspirant
Back up and running. Thank you Arlo
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Virtuoso
Virtuoso

I think many people on here were just "overreacting".

I have a couple pros and Q's and they were all offline.

 

That tells me that something is not working on Netgears end.

 

I don't go to the extreme of rebooting and power cycling every camera.

 

In fact I have never needed to do that to get my connection back.

 

**bleep** happens. Be patient.

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Guide
Guide

I'm still seeing "Your Arlo device appears offline".  Do I need to manually reboot the base station?

 

 

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Virtuoso
Virtuoso

Did you just try to restart from the app?

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Guide
Guide

Can't restart the base station remotely from the app because it indicates the base station is disconnected.  I may need to wait until later this afternoon when I am standing in front of the device to manually reboot it.

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Virtuoso
Virtuoso

Is that the actual message you are getting? "The Base Station is disconnected"

 

Or the message below;

 

Your Arlo device appears offline. Please make sure it is powered on and connected to the Internet