"Getting Status" message and "Base Station Offline" UPDATE

[Jabroni]

JUST A FYI...

Ive spoken to customer support. They are aware of the issue and have been for about the last hour.

Next level support is working on it and should have a fix soon.

[Johnny290]

I am off line again

[Cliegal]

They are obviously having issues.  My system was offline for hours, went back online for a few minutes and is now offline again.   This has been a rare occurance and my only real beef is that they haven't notified all users or said they are aware.    Even a Tweet or Facebook message would be helpful.   

[vagius]

i guess we need to wiat and see need to go and thank you. vinnie

[Johnny290]

I'm offline again too and they never notified anybody about a problem and this is supposed to be a security system. I have SmartThings and every time they have a problem they quickly email me to notify me.

[DaveWoj]

I'm having trouble getting access to my cameras also. It's on their end.

I would not waste time rebooting, restarting etc,

Log out and log in. If they are up and running, the camera's should just reconnect by themselves.

[Al16]

WTF is going on? First the app wasn't working now it's saying that my system is offline! And I can't contact support the stupid phone automatically hangs up on you! I swear if something happens I'm gonna sue this is BS

[Al16]

Where is everyone who's having issues from, I'm in VA

[jguerdat]

http://downdetector.com/status/aws-amazon-web-services/map/ shows AWS (our servers) having issues in the US and UK.

[MotorCity]

Cameras are spoatically coming on and offline...Right now none are working.

Dear Netgear,

When you are having system issues, how about doing a notification/status of some sort via your web page or email (or both). This is a VERY simple thing to do.

These are suppossed to be security products,,,what a joke.

[charliejr]

Same issue as everyone this morning.  Just purchased late yesterday afternoon and installed.  worked great all evening then woke this morning to this mess.

[FLLiving]

Still down in Florida as of 855am- ridiculous.

[charliejr]

Just magically started working.  Let's hope it stays that way.

[Jsusc]

Same here. Still down in US / SC

[Psv2363]

Im in Pennsylvania

[jguerdat]

Mine seem to be working now but I'm not constantly checking them.

[Jsusc]

Beck up

[tinman517]

All good, now . . . Until the next episode.

[JamesC · Accepted solution]

Earlier today, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

Thank you for being part of the Arlo Family!

JamesC

[MotorCity]

Duh.

Thanks for the update James!... after everyone was rebooting thier base stations, cameras and routers for several hours ;ast night and this morning...We ALL really appreciate Arlo being proactive. smh.

[Psv2363]

Back up and running. Thank you Arlo

[DaveWoj]

I think many people on here were just "overreacting".

I have a couple pros and Q's and they were all offline.

That tells me that something is not working on Netgears end.

I don't go to the extreme of rebooting and power cycling every camera.

In fact I have never needed to do that to get my connection back.

**bleep** happens. Be patient.

[kclang]

I'm still seeing "Your Arlo device appears offline".  Do I need to manually reboot the base station?

[DaveWoj]

Did you just try to restart from the app?

[kclang]

Can't restart the base station remotely from the app because it indicates the base station is disconnected.  I may need to wait until later this afternoon when I am standing in front of the device to manually reboot it.

[DaveWoj]

Is that the actual message you are getting? "The Base Station is disconnected"

Or the message below;

Your Arlo device appears offline. Please make sure it is powered on and connected to the Internet