cancelled subscription but still have recurring charges

[dobrien55]

I had four cameras but no longer have use for them and cancelled my account. I just noticed that I am still getting a recurring charge of $23.97 yet It is impossible to get a hold of anyone at Arlo. Has anyone else had this issue? I can't even get a number to call unless I have a order number which I do not have. Crazy!

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[dobrien55]

Thanks Brooke, but when I go into my profile, there are no options for preferences, and I don't feel comfortable giving my number out over this community site. Does Arlo have a customer service number or support 800 number that someone can call? I have searched and searched, and it seems Arlo likes to make it difficult to contact them. Also, I would hate to think that cancelling my subscription months ago has led to these recurring monthly charges. This seems like a lawsuit waiting to happen, as I'm wondering if I am not alone on this.

[StephenB]

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@dobrien55 wrote:

Thanks Brooke, but when I go into my profile, there are no options for preferences, 

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First, the PM envelope is here:

The settings screen looks like this:

Click on your profile icon, and choose "My Settings" - NOT "My Profile"

[BrookeN]

@dobrien55 thank you for providing that information, I have reached out to support they will be contacting you as soon as possible.