Arlo Service Down?

[surfer1000]

My cameras are offline, seems like the base station is too even though all 3 lights are green!

[96708]

Yes this is the second outage in less than 2 weeks. And its not just for a few mins. Ridiculous. QOS down big time IMO.

[Biomanz]

Down for me too, but motion detection and recording still works. Other days, the cams go "offline" about a third of the time, both within 30 feet from the router. Frankly, this is embarassing for a security system and am reconsidering a Nest...

[Jayz0r]

Same problem here on my Arlo Pro. Even bypassing router by connecting directly into modem didn't help. After power cycle of modem, router and base station, it now shows an amber light for internet, even though it is connected to the net and is not blocked in any way. Cannot think otherwise than that the server/service must be down on Netgear's side.

Not a great start, purchased my setup 3 weeks ago, and so far I'm dealing with a broken camera (battery drain in mere days) and now this 😕

[Tonstar1]

Same

[SimplifiedGeek]

It seems to be back up now.. I was able to connect to my basestation a few seconds ago.. 

[Jayz0r]

Looks like I just came back up... it's almost as if I had to complain first lol

[Tonstar1]

I'm back on now too

[surfer1000]

Yep me too back online!

[DogRiverDude]

Up here too! But where’s my truck!!! 😉

[Tonstar1 · Accepted solution]

Lol as always

[Jcr918]

So does this happen a lot? I'm debating on buying the Alro Pro 1 since its on sale but seeing stuff like this makes me want to re think this

[surfer1000]

Well I've had the system since March and this is the 2nd time its happend to me,  that I've noticed! So not bad

[Biomanz]

Aaaand now I can't access the Library - vids stuck in a loop loading. 1 Camera also stuck on "Please wait" for over a minute before working, the second still waiting after 3 minutes. All this after the fingerprint unlock failed and needed to restart the app. And at a time when I really wanted to check the vids/cam after hearing some noise in the basement.

Infuriating. If an actual burglar was inside this would've completely failed me.

[DogRiverDude]

I’ve only had my system 5 days so I was kinda panick strickened but from what I’ve read, outages are rare. What I ”don’t” like is; the system seems to need to communicate with Netgear servers to even function... that part isn’t cool (especially when I’m recording to a USB drive). Another feature I think is missing is; live feeds to Facebook (or whatever live streaming Social Media website). Other than that, NO regrets whatsoever with the Pro system! I love it and... when the Pro 2 cams are available in Canada, I’ll be adding 2 more. It’s totally addictive and I love sitting at work and getting ARLO notifications that motion was detected.