Why my Arlo pro Camera device always offline? (One day after)

[steve_t]

What are your internet connection speeds?

[edwardchung00]

Between 5Mbps to 12Mbps but another two camera is fine, offline camera is close to base station about 6m.

[edwardchung00]

My internet connection is NBN

[edwardchung00]

When my camera offline, I try to pull out the battery and put in back to reset just know the battery is low, when I fully charged the battery on 23/7/2017 night.
On 24/7/2017 afternoon the camera offline again, when I do again reset the battery was 44% (I can feel the warm for whole camera), is it the battery problem or the camera fault?

[jguerdat · Accepted solution]

Remove the battery and use the power supply instead (leave the camera indoors).  If it still has the problem, it's the camera.  The camera shouldn't be warm, just at the ambient temperature.

[edwardchung00]

All cameras installed indoor, if the camera still feel warm can I still get the warranty? I just bought the Arlo Pro Three Camera system two weeks ago.

[jguerdat]

Warranty, as stated in the literature, is 1 year. You may also be able to swap at the store.

[edwardchung00]

Okay, thanks.
So am I need to swap whole system or just that camera?

[steve_t]

Normally, if you buy the system as a kit, you have to exchange the whole system in store. Netgear may be able to do a single camera for you though

[Porkchopusn]

Same problem with second Arlo Pro package. Bad batteries? All show 0%

[jguerdat]

Possible but unlikely. Try powering a camera with the power supply to see if that makes a difference. You may need to reset the base by removing all devices in Settings, My Devices and start fresh.