Connection problem

[rfeiring]

When trying to view cameras on Win10 PC at https://arlo.netgear.com/#/login, Getting message:

This site can’t provide a secure connection

arlo.netgear.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

What is needed to correct?

[Dokcat]

When I tried to log in to view my cameras this morning I got this message. It was working perfectly last night...

https://arlo.netgear.com/#/login

This site can’t provide a secure connection

arlo.netgear.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

+ 

Details 

(Unsupported protocol

The client and server don't support a common SSL protocol version or cipher suite.)

[StephenB]

You should be using my.arlo.com.  That won't give you that error.

Arlo split off from Netgear back in 2018.

[Hubbus]

Same problem here. It just stopped this morning.

[Hubbus]

Thank you Stephen that works great.

[brownland01]

Thank you....worked for me.

[StephenB · Accepted solution]

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@rfeiring wrote:

What is needed to correct?

---

You just need to use the correct URL (which is my.arlo.com).

Arlo split off from Netgear 5 years ago.  Netgear kept arlo.netgear.com alive (redirecting it to my.arlo.com) as a convenience, but something must have changed on their side.

[rfeiring]

Thank you. That solved the problem!

[jdeaton]

why is the web site not working. If it is eol I need a phone number to contact you.

[jguerdat]

Which web site? ARe you using my.arlo.com and not a Netgear one?