Why am I no longer receiving the image preview in the email notifications?

[Taneth]

Hi,

Why am I no longer receiving the image preview in the email notifications?

Thanks.

[jguerdat]

Do you have a Smart subscription? I believe that's the only way to get those thumbnails. I have a sub so can't check.

[Taneth]

Why would i need a subscription when I purchased my system 2.5 years ago and it this functionality was an included feature? 

[JessicaP]

Hi Taneth,

Have you tried the following to see if that helps:

1. Use another email client
2. Use Outlook web app
3. Use Mac Outlook
4. Click on view in browser link
5. Use Outlook mobile app