Arlo|Smart Home Security|Wireless HD Security Cameras

Whats up with settings?

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g3niu5
Luminary
Luminary

trying to deactivate some cameras under settings and my android app keeps crashing and i cant even get to settings when i use chrome on my desktop.  whats going on?

 

 

Screenshot 2018-06-19 at 9.59.56 PM.pngScreenshot_20180619-215912.png

7 REPLIES 7
TomMac
Guru Guru
Guru

you don't mention what phone/device and what OS...it makes a diff

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g3niu5
Luminary
Luminary
Pixel XL Android P
JamesC
Community Manager
Community Manager

g3niu5,

 

Do you have the latest version of the Arlo mobile app available from the app store? You might uninstall the mobile app and download a fresh version to see if you still experience the same behavior.

 

JamesC

g3niu5
Luminary
Luminary
Unfortunately that made it worse
JamesC
Community Manager
Community Manager

g3niu5,

 

Is manage Arlo Smart the only area of the app this error is occurring? Are you able to change anything when using the web client?

 

JamesC

g3niu5
Luminary
Luminary

yes the rest of android settings seem ok, posted screenshot showing what else i see.

On desktop website i cant access settings whatsoever.  Screenshot in first post shows all i see.

 

g3niu5
Luminary
Luminary

@JamesC it seems my account is screwed up.  I logged into my parents account on my phone and their account settings are there.  They are on the basic plan. Mine on the otherhand still is all messed up and am unable to configure any settings at all.  Whats going on with this?