Arlo|Smart Home Security|Wireless HD Security Cameras
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Viewing recorded videos

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  • ‎2018-08-21 04:28 PM
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remel
Follower
Follower
‎2018-08-21 04:28 PM

When I attempt to look at videos recorded to my library, I see the lead picture when I click to watch screen goes blank except the word loading. The video never loads.

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jguerdat
Guru Guru
Guru
‎2018-08-21 05:47 PM

Other threads here have reported that W10's latest updates caused Edge and IE to not work on library videos. Use Chrome or Firefox.

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JamesC
Community Manager
Community Manager
‎2018-08-28 11:39 AM

The development team is currently investigating this issue. As a workaround temporarily you can try using a different browser or do the following:

 

1.    In the Library, click on the 3 dots


2.    Click on Share > Copy Link
3.    Paste in URL bar

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