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Arlo app only plays latest selected video no matter what video I select from my library. For example, if I select a video from earlier in the day, it plays the latest one. It was working fine until I updated to latest version of the app. iPhone app ver 2.7.1.
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Just recently no matter what video I click on to watch in the Arlo app it will only play the most recently recorded video. I'm using an iphone SE with iOS 12.0.1.
Has anyone ran into this issue and if so any suggestions on correcting it?
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IF THIS IS IOS
this problem has been posted on this board a few times.
it is do to the bad APP 2.7.1 update on Jan 18
you need to call support takes about 15 minutes and open a case#
they wont fix it unless we all open a case
they will tell you delete the app and reinstall it. that does not work !
besure to get a case#
1-408-638-3750 usa
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I call every day for status on my case#
I dont believe they have any inetention of fixing the problem
so far I have paid for 10 days without being able to play the library
they are horrible, especially when they could re release the old app that was working
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I am on an iphone 8 with software version 12.1.2 and I am not having this problem. Since I don't have the iphone 6 SE I am not sure what the latest software version is for your phone, but check that you are up to date on your software. I have not yet updated to 12.1.3, but I probably will tonight.
Brian
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I am on IOS 21.1.3 and Arlo 2.7.1 iphone 6S
you are a lucky one, there are Iphone 8 that work ok, and some that dont !
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sorry 12.1.3 IOS
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The app (at least iOS) is still broken. Arlo support is USELESS, becuase they are not code writers. There is obviously a broken line of code (i suspect the developer just copy / pasted a line and didnt change the parameters or whatever.
what is happening wiht me is no matter what video I chose form my library - I can see them all- it ONLY plays the last recorded video. I wish I captured the chat with support. It tooj a good 10 min to explian that so the person understood. Oh a tip....swipe the vidoe and it WILL go to teh next one...but good luckgoing back a day or so with the swipe method
bad app update.
dont even botther talking to support. After a good 45 min to connect via chat, I got the same "try restarting this and clearing that". NONE of it worked. It views as expected through the web browser.
VERY lame
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IF THIS IS IOS
this problem has been posted on this board a few times.
it is do to the bad APP 2.7.1 update on Jan 18
you need to call support takes about 15 minutes and open a case#
they wont fix it unless we all open a case
they will tell you delete the app and reinstall it. that does not work !
be sure to get a case#
1-408-638-3750 usa
I call every day for status on my case#
I don’t believe they have any intention of fixing the problem
so far I have paid for 10 days without being able to play the library
they are horrible, especially when they could re release the old app that was working
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I am going crazy with this issue. I have the iphone 5s and i used to be able to pull up past video on my phone with the arlo app. Now I can only get the most recent video no matter what I do. The videos work properly on my desktop computer though. I do want this to work on my phone app though because that is how I use arlo. What could have caused this and what is the fix? I get no support from arlo at all.
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I thought about upgrading my iphone to 8, but i understand that
some work some dont... so probably a bad bet...
IF THIS IS IOS
this problem has been posted on this board a few times.
it is do to the bad APP 2.7.1 update on Jan 18
you need to call support takes about 15 minutes and open a case#
they wont fix it unless we all open a case
they will tell you delete the app and reinstall it. that does not work !
be sure to get a case#
1-408-638-3750 usa
I call every day for status on my case#
I don’t believe they have any intention of fixing the problem
so far I have paid for 10 days without being able to play the library
they are horrible, especially when they could re release the old app that was working
- Mark as New
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IF THIS IS IOS
this problem has been posted on this board a few times.
it is do to the bad APP 2.7.1 update on Jan 18
you need to call support takes about 15 minutes and open a case#
they wont fix it unless we all open a case
they will tell you delete the app and reinstall it. that does not work !
be sure to get a case#
1-408-638-3750 usa
I call every day for status on my case#
I don’t believe they have any intention of fixing the problem
so far I have paid for 10 days without being able to play the library
they are horrible, especially when they could re release the old app that was working
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dont do it. that is what is causing the problem . I have version 12.1.3 on my iphone and can no longer view my videos.
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I have tried everything and nothing has worked. I am on the phone with them now. I dont think they have a solution. Its the new app that came out. Dont upgrade! My phone auto upgrades and thats when my problem started.
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I just got off the phone. They recommended I use a computer to view the videos. When I told them I primarily want to view the videos when I'm away from a computer they then suggested using a web browser on my phone. They did say that it is a known issue on iOS and that they are working on it and should have an update in 4-5 days.
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I have multiple videos in my library. Whichever one I select to play it only plays the most recent one. For example if I select a video from January 28, it plays the most recent one from today (January 29).
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IF THIS IS IOS
this problem has been posted on this board a few times.
it is do to the bad APP 2.7.1 update on Jan 18
you need to call support takes about 15 minutes and open a case#
they wont fix it unless we all open a case
they will tell you delete the app and reinstall it. that does not work !
be sure to get a case#
1-408-638-3750 usa
I call every day for status on my case#
I don’t believe they have any intention of fixing the problem
so far I have paid for 10 days without being able to play the library
they are horrible, especially when they could re release the old app that was working
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