×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Arlo app only plays latest selected video no matter what video I select from my library. For example, if I select a video from earlier in the day, it plays the latest one. It was working fine until I updated to latest version of the app. iPhone app ver 2.7.1.
As some of you may be aware, a new update is available for the Arlo iOS app. Make sure to install the latest version, which is version 2.7.2. We appreciate your patience regarding this. 🙂
I have 5 cameras in total , only tend to keep 3 active, 2 of them get a lot of use. The last 10 days or so the cameras are loosing internet and going on and off line. I’ve rebooted the Wi-Fi and router serversal times, but it still keeps happening. BT checked the line and say it’s fine.... The really strange thing that has happened the last couple of days is that 2 cameras in completely different areas of the house started to show the same one view! So one facing back door one facing front door, suddenly both are showing the front door! Then today when I click on a clip from an activation, it shows the same clip over, not relevant to the activation I have chosen . No matter what clip I chose it only shows this one clip. Has anyone had this happen before?? I’m concerned my system had been hacked...
Arlo recently had an upgrade to their app on IOS. Now when i got to my library and click on a specific video, that video does not play. The app plays the latests video taken. How am i supposed to look back on videos if any video i click on takes me to the most recent one?
I am unable to reproduce this on either of my iOS devices, it's working as expected on my end. I'm using an iPhone 8, Arlo app version 2.7.1. Can you provide more information such as the device you are using, the iOS and Arlo app version? I'm assuming you are trying to access the videos through the library?
Hi - I upgraded my arlo app to 2.7.1 and its playing the same video when I click on the various/different videos in my library. Any idea why? I am not having this issue on my iPad which has the previous version of the app.
Since Arlo updated yesterdate I am having a problem. When I go to library now and click on a video it only shows the latest video. Like if I have 5 videos listed today and want to view the oldest one it will only show the newest. So in order to actually view the video I want I would have to delete all other videos. I hope this makes sense. Have had our cameras over 2 years and this has never happened before.
I just got off the phone with support. They said it is a known issue and their team is working to fix it. Give it a couple of days to be resolved she said.
Our development team is aware where some users are having playback problems in the library on Arlo iOS app 2.7.1 and is currently investigating the issue. We will provide updates once we hear more information. We appreciate your patience and understanding.
