Arlo Pro2 Firmware Downgraded Automatically

[MyNGpro]

Hello,

Follow a random check on the website and using both the App ( Android ) and the Web interface I have found out that my Arlo station ( 2 of them ) are actually revert back to firmware 1.11.9.0_26250.

I am pretty sure that I was running the latest one but looks like it revert back to this one.

My cameras are running 1.092.0.19_26228.

Checking the latest firmware update using the App sows it is the latest ( no updates ).

I have reset and power circle w/o any affect.

Both systems are working fine so I am wondering about the fix ?

Thank you.

[CLangley]

My basestation (VMB4000r3) and 3x Pro2 cameras (VMC4030P) have finally updated around 20/21 April 2019 from the earlier downgrading of their firmware to versions 1.12.2.0_2794 and 1.125.13.0_31717 respectively after around three & a half months on an old firmware version. Good news to get this finally resolved.

[Petite1]

Hi my model VMB4000r3 is running firmware version 1.12.0.1_27940 . Arlo has not been working for me for at least the last 4 weeks, very frustrating. No push notifications, camera records when it feels like it, but still doesn't give push notifications, then out of the blue on one occassion a push notification popped up but there was no recording in the library. I am using an Android phone, I got someone to set up their Iphone to my system and that works, no problems at all. I have a case #40811399. I have rang Arlo on 2 occassions and both times been put through the same rigmarole, in other words reboot, uninstall, reinstall, check the phone is running the latest software etc, which seems to be how everyone with the same complaints get treated. We are being treated like we are all idiots. No one seems to be listening to what us users are saying, Netgear need to get their act together. I have spent hundreds of $ for a system that is usless. I will be letting people know the problems with Arlo products not working as they should. One only needs to read the threads which I have been reading now for 3 weeks, to see that it is a common problem amongst users. To think I gave up using a monitered alarm company that I had been with for years, to put up with this heap of rubbish. I have only had it for 3mths. Grrrrr!!!!!!

[ShayneS]

@Petite1

What device did you Uninstall/re-install? what Arlo Mobile App version are you running?

[MyNGpro]

hello,

someone did erase the next !

Hi MyNGpro,

CLangley (Initiate) posted a new reply in Arlo Pro on 2019-04-25 06:32 AM:

Re: Arlo Pro2 Firmware Downgraded Automatically

@CLangley wrote:

My basestation (VMB4000r3) and 3x Pro2 cameras (VMC4030P) have finally updated around 20/21 April 2019 from the earlier downgrading of their firmware to versions 1.12.2.0_2794 and 1.125.13.0_31717 respectively after around three & a half months on an old firmware version. Good news to get this finally resolved.

Update to the above: Today, 25 April 2019, my Arlo basestation has reverted back to firmware version 1.12.0.1_27940 (was 1.12.2.0_2794). My Android app got updated to version 2.7.9_25600 just before I noticed this change. Also, the reliability and performance has become questionable similar to as reported by Petite1. Arlo, what is

Hi,   Same thing here !   Downgrade again !   Unreliable is a compliment !   ShayneS   ???? Still waiting on your promise to update all of the forum members !?   Support does not exist !   Arlo team and their rep you should be ashamed as you are disrespecting your loyal clients .   What next ???   Thx.   

i do wonder who did that ?

no reply from NG / Arlo Moderator on this furum or in private !

Thx 

[MyNGpro]

Hi,

Unbelievable! 

ShayneS 

Arlo Moderator

‎2019-04-26 11:56 AM

Re: Arlo Pro2 Firmware Downgraded Automatically

Hi @MyNGpro

The posts you are referring to from @CLangley & yourselfy made on 4/25/19 were merged to a community thread. This was regarding the recent Firmware Update/Revert that happened between 4/19/19 & 4/22/19. I have attached the link here for you.

-Community Thread

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MyNGpro 

Apprentice

‎2019-04-26 12:50 PM

Re: Arlo Pro2 Firmware Downgraded Automatically

Hello,

This thread have nothing to do with the original one ! Also you have flagged this thread as solved ?! It is definitely NOT !

Please refer to the original and provide us with a solution and a fix.

https://community.arlo.com/t5/Arlo-Pro/VMB-4000-r3-back-to-old-firmware-by-itself/td-p/1682753/page/...

Thx

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Unbelievable !

[Retired_Member]

What is the story behind firmware 1.12.2.0_2794?

The Mystery Firmware that was active for only a few days, later replaced by current firmware.

There was never a published release for this firmware version.

The latest  for VMB4000 is 1.12.0.1_27940 pushed out in Jan 2019.

The conspiracy theorist in me thinks that when we were pushed 1.12.2.0_2794, this was just manually typed in, and a typo mistake. Was this a real fix, or just numbers sent to appear on a screen and appease us?

[ShayneS]

Hello Community,

We have recently released a fix and you should now be on the latest base station firmware.

[MyNGpro]

ShayneS,

No fix was released as its revert back as Milo did described.

Please re check prior to publication.

Thx.