VMB 4000 r3 back to old firmware by itself !?

[MyNGpro]

Hello,

Follow a random check on the website and using both the App ( Android ) and the Web interface I have found out that my Arlo station ( 2 of them ) are actually revert back to firmware 1.11.9.0_26250.

I am pretty sure that I was running the latest one but looks like it revert back to this one.

My cameras are running 1.092.0.19_26228.

Checking the latest firmware update using the App sows it is the latest ( no updates ).

I have reset and power circle w/o any affect.

Both systems are working fine so I am wondering about the fix ?

Thank you.

[jguerdat]

That's a really old firmware - 1.12.0.1_27940 is the latest. Since rebooting isn't working, the fastest way to get things up to date is to reset the system and start fresh. It's a PITA so make notes of settings and modes, rules and schedule to speed setting the systems up again. Remove all devices from Settings, My Devices. Use the Add Device selection in the Devices tab to claim the base. Update firmware when prompted. Sync the cameras. Rebuild your settings, rules, etc.

[MyNGpro]

Hi,

Thank you for the quick response .

As I have mentioned I have done that of both systems, hard reset ,soft reset,reboot, and by checking now the App section that shows the firmware built and pressing the line lead to the next one that indicates no new firmware available.

If I remember it correct it was on the 12. Ver but now it's on the 11.

This is odd.

As I have two identical systems and they shows the same ver.

Regardless everything seems to be working fine.

Any ideas ?

Thx.

[jguerdat]

Sorry, many folks say "reset" when they really mean rebooting the base.

Since you've gone through the reset process, I would open a case with support - maybe they can push an update:

https://www.arlo.com/en-us/support/contact.aspx

[MyNGpro]

Hi,

On this case I did a full hard reset - factory set and did started from scratch.

Unfortunately the systems are over one year old so I guess that the official support will not be included.

Is there a way to push the current firmware ?

Thx.

[TomMac]

Just checked, My base iss running the same version of FW...

It either updated and went back or never updated, unsure.

But as you said, it working 100% and not overly willing to rush resetting and resyncing 12 cams

[MyNGpro]

Hi,

I am sure that I was on the 1.12 and than it revert back.

Maybe more people will check on that as it looks it's a Netgear glitch...

Or is it only us ?

Thx.

[MyNGpro]

Hello again,

A case was open with support 

As it is looks I can verify over 8 users of my friends that have the same thing happening.

As it looks it's a huge glitch by Netgear.

I do ask of the community members who have the VM4000 to check the FW Ver on their log in screen and to report back here.

I was promised that NG will check this thread.

Please post your fw here.

Thx.

[silverado44]

Both of my base's are running the lastest F/W 1.12.0.1_27940 and the cameras are the lastest 1.092.0.19_26228

[MyNGpro]

Hello again,

Members please reply for the VMB 4000r3 FW that shows on your system as it looks NG are on an investigation of this odd situation.

Few reports shows old Ver. pop up on many systems.

Please reply here.

Thx

[Retired_Member]

Yes, I can confirm the same

On VMB4000r3,

Firmware shows 1.11.9.0_26520

No Updates available

Pro, Pro2, and ArloQ cameras, Doorbell, Lights - All on latest firmware and no issues.

[MyNGpro]

Hello again,

This is odd ,

Not sure what is happening here but it looks like NG did push an old FW to the VMB 4000r3.

They do need to push out the newest FW to all.

I do hope that they are monitoring this thread as they promise and that they will adrees this issue and fix it A.S.A.P.

Keep on posting your FW Ver. As requested for the VMB 4000r3.

Thx.

[MyNGpro]

Hello,

As a ticket was open by NG I was adviced to RMA one of the two base stations ?!

This is an odd solution as both acts the same ?!

Nevertheless more people have the same situation.

So what is the point of waisting  time and money for RMA while it's definitely not the solution.

The sensible thing to do is to push the fw for all us with the same exact model either to re push or update it by NG.

I have replied back refering them to this thread.

I am really frustrating from NG "fix" or solution that will certainly is the right one.

I will be happy to get the members advices and ideas for that.

The case that was open #40751354

Thx

[MyNGpro]

Hello,

Just a quick update, 

The case was escalated to the next level.

Hopefully they will come up with a fix as it looks since the fw revert back the battery drain problem on all cameras is unfortunately back.

Members please report about your fw for the VMB 4000r3 and if your battery drain is back.

Thx

[P_R]

Hello,

I’m having the same issue with the FW for VMB4000r3. Showing version 1.11.9.0_26520 but don’t see that any updates are available.

Cameras are running FW ver 1.125.11.3_26229 

[bettebent]

My base also show 1.11.9.0_26520.

Camera 1.125.11.3_26229

[ShayneS]

@P_R 

@bettebent

 Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[MyNGpro]

Hello,

I think that missread as I have clearly indicated that a case was open with support and as level did not even tried to solve it only offer to replace one of the units even that I do have two !? And even that many share the same problem.

Now it is escalated to level 2 that so far did not contacted me on any media.

I hope that now it is all clear.

We defiantly need more members to step in an to report this glitch as NG are not assisting at all.

Thx

[MyNGpro]

Hello again,

The case # 40751354 still waiting on NG level 2 to respond as so far they are not doing any follow up as the last agent promise on doing.

Hopefully they will adress this issue and come up with a real solution.

Thx.

[MyNGpro]

Hello again,

An update :

Still no communication from NG.

The case is open.

Thx.

[ShayneS]

Hi @MyNGpro

I have contacted customer support regarding this & someone will be reaching out as soon as possible. Thank you for your patience.

[MyNGpro]

Hi,

So far still waiting on level 2.

This is odd as all info is actually in this thread so a simple and logical thing will be to read it and review it deep and to solve it instead of asking unnecessary questions by level 1.

I hope that the support team will resolve it.

Thx

[MyNGpro]

Hi,

Received an email from level 2 with the same question about speed test etc.

As it looks they don't really read this thread or reply to any of the problems.

I am disappointed from the level of support.

As it looks they do not intend to provide a solution.

Unfortunately I needed to see it coming.

Please supply an ideas or a fix.

Thx

[Retired_Member]

Thanks for updating the thread,

Rather disappointing (support response) to say the least.

[MyNGpro]

Hello,

Unfortunately no response from support team.

Unbelievable. 

Thx