Arlo|Smart Home Security|Wireless HD Security Cameras

VMB 4000 r3 back to old firmware by itself !?

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MyNGpro
Apprentice
Apprentice

Hello,

Follow a random check on the website and using both the App ( Android ) and the Web interface I have found out that my Arlo station ( 2 of them ) are actually revert back to firmware 1.11.9.0_26250.

I am pretty sure that I was running the latest one but looks like it revert back to this one.

My cameras are running 1.092.0.19_26228.

Checking the latest firmware update using the App sows it is the latest ( no updates ).

I have reset and power circle w/o any affect.

Both systems are working fine so I am wondering about the fix ?

Thank you.

 

 

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
57 REPLIES 57
jguerdat
Guru Guru
Guru

That's a really old firmware - 1.12.0.1_27940 is the latest. Since rebooting isn't working, the fastest way to get things up to date is to reset the system and start fresh. It's a PITA so make notes of settings and modes, rules and schedule to speed setting the systems up again. Remove all devices from Settings, My Devices. Use the Add Device selection in the Devices tab to claim the base. Update firmware when prompted. Sync the cameras. Rebuild your settings, rules, etc.

MyNGpro
Apprentice
Apprentice

Hi,

Thank you for the quick response .

As I have mentioned I have done that of both systems, hard reset ,soft reset,reboot, and by checking now the App section that shows the firmware built and pressing the line lead to the next one that indicates no new firmware available.

If I remember it correct it was on the 12. Ver but now it's on the 11.

This is odd.

As I have two identical systems and they shows the same ver.

Regardless everything seems to be working fine.

Any ideas ?

Thx.

jguerdat
Guru Guru
Guru

Sorry, many folks say "reset" when they really mean rebooting the base.

 

Since you've gone through the reset process, I would open a case with support - maybe they can push an update:

 

https://www.arlo.com/en-us/support/contact.aspx

MyNGpro
Apprentice
Apprentice

Hi,

On this case I did a full hard reset - factory set and did started from scratch.

Unfortunately the systems are over one year old so I guess that the official support will not be included.

Is there a way to push the current firmware ?

Thx.

TomMac
Guru Guru
Guru

Just checked, My base iss running the same version of FW...

It either updated and went back or never updated, unsure.

But as you said, it working 100% and not overly willing to rush resetting and resyncing 12 cams

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Morse is faster than texting!
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MyNGpro
Apprentice
Apprentice

Hi,

I am sure that I was on the 1.12 and than it revert back.

Maybe more people will check on that as it looks it's a Netgear glitch...

Or is it only us ?

Thx.

MyNGpro
Apprentice
Apprentice

Hello again,

A case was open with support 

As it is looks I can verify over 8 users of my friends that have the same thing happening.

As it looks it's a huge glitch by Netgear.

I do ask of the community members who have the VM4000 to check the FW Ver on their log in screen and to report back here.

I was promised that NG will check this thread.

Please post your fw here.

Thx.

silverado44
Virtuoso
Virtuoso

Both of my base's are running the lastest F/W 1.12.0.1_27940 and the cameras are the lastest 1.092.0.19_26228

MyNGpro
Apprentice
Apprentice

Hello again,

 

Members please reply for the VMB 4000r3 FW that shows on your system as it looks NG are on an investigation of this odd situation.

 

Few reports shows old Ver. pop up on many systems.

 

Please reply here.

 

Thx

Retired_Member
Not applicable

Yes, I can confirm the same

On VMB4000r3,

Firmware shows 1.11.9.0_26520

No Updates available

 

Pro, Pro2, and ArloQ cameras, Doorbell, Lights - All on latest firmware and no issues.

MyNGpro
Apprentice
Apprentice

Hello again,

 

This is odd ,

 

Not sure what is happening here but it looks like NG did push an old FW to the VMB 4000r3.

 

They do need to push out the newest FW to all.

 

I do hope that they are monitoring this thread as they promise and that they will adrees this issue and fix it A.S.A.P.

 

Keep on posting your FW Ver. As requested for the VMB 4000r3.

 

Thx.

MyNGpro
Apprentice
Apprentice

Hello,

 

As a ticket was open by NG I was adviced to RMA one of the two base stations ?!

 

This is an odd solution as both acts the same ?!

 

Nevertheless more people have the same situation.

 

So what is the point of waisting  time and money for RMA while it's definitely not the solution.

 

The sensible thing to do is to push the fw for all us with the same exact model either to re push or update it by NG.

 

I have replied back refering them to this thread.

 

I am really frustrating from NG "fix" or solution that will certainly is the right one.

 

I will be happy to get the members advices and ideas for that.

 

The case that was open #40751354

 

Thx

MyNGpro
Apprentice
Apprentice

Hello,

 

Just a quick update, 

 

The case was escalated to the next level.

 

Hopefully they will come up with a fix as it looks since the fw revert back the battery drain problem on all cameras is unfortunately back.

 

Members please report about your fw for the VMB 4000r3 and if your battery drain is back.

 

Thx

P_R
Aspirant
Aspirant

Hello,

 

I’m having the same issue with the FW for VMB4000r3. Showing version 1.11.9.0_26520 but don’t see that any updates are available.

 

Cameras are running FW ver 1.125.11.3_26229 

bettebent
Aspirant
Aspirant

My base also show 1.11.9.0_26520.

Camera 1.125.11.3_26229

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

@P_R 

 

@bettebent

 

 Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

MyNGpro
Apprentice
Apprentice

Hello,

 

I think that missread as I have clearly indicated that a case was open with support and as level did not even tried to solve it only offer to replace one of the units even that I do have two !? And even that many share the same problem.

 

Now it is escalated to level 2 that so far did not contacted me on any media.

 

I hope that now it is all clear.

 

We defiantly need more members to step in an to report this glitch as NG are not assisting at all.

 

Thx

MyNGpro
Apprentice
Apprentice

Hello again,

 

The case # 40751354 still waiting on NG level 2 to respond as so far they are not doing any follow up as the last agent promise on doing.

 

Hopefully they will adress this issue and come up with a real solution.

 

Thx.

MyNGpro
Apprentice
Apprentice

Hello again,

 

An update :

 

Still no communication from NG.

 

The case is open.

 

Thx.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @MyNGpro

 

I have contacted customer support regarding this & someone will be reaching out as soon as possible. Thank you for your patience.

MyNGpro
Apprentice
Apprentice

Hi,

 

So far still waiting on level 2.

 

This is odd as all info is actually in this thread so a simple and logical thing will be to read it and review it deep and to solve it instead of asking unnecessary questions by level 1.

 

I hope that the support team will resolve it.

 

Thx

MyNGpro
Apprentice
Apprentice

Hi,

 

Received an email from level 2 with the same question about speed test etc.

 

As it looks they don't really read this thread or reply to any of the problems.

 

I am disappointed from the level of support.

 

As it looks they do not intend to provide a solution.

 

Unfortunately I needed to see it coming.

 

Please supply an ideas or a fix.

 

Thx

Retired_Member
Not applicable

Thanks for updating the thread,

 

Rather disappointing (support response) to say the least.

MyNGpro
Apprentice
Apprentice

Hello,

 

Unfortunately no response from support team.

 

Unbelievable. 

 

Thx